A group of three men wearing glasses.

Join 8000+ Practices

Your dental practice's reputation is being formed online — whether you're managing it or not.

Every week, patients Google your practice before booking. They read your reviews. They compare your rating to the dentist down the road. And if what they find doesn't inspire confidence, they go elsewhere — without ever calling you.

ConvertLens gives you the tools to build, monitor, and protect your online reputation automatically — across Google, Healthgrades, Zocdoc, Yelp, and Facebook — so your reviews reflect the quality of care you actually deliver.

HIPAA-compliant
Works with Dentrix, Eaglesoft, Open Dental
Monitors Google, Healthgrades, Zocdoc, Yelp, Facebook
Used by 500+ dental practices
dashboard image
shape-light
dots-imgdots-img

One bad review at the top of Google is costing you new patients every single day.

Patients don't ask friends for dentist recommendations anymore. They search. And what they find shapes their decision completely — before they've ever spoken to your front desk.

 77% of patients use online reviews as their first step when choosing a healthcare provider. (PatientPop, 2023)
AI-Driven Marketing ROI | ConvertLens
A one-star increase in a dental practice's Google rating correlates with a 5-9% increase in new patient enquiries.
AI-Driven Marketing ROI | ConvertLens
Practices with fewer than 10 Google reviews convert 34% fewer website visitors to enquiries than those with 50+. (BrightLocal, 2024)
AI-Driven Marketing ROI | ConvertLens
But here's the deeper problem: most dental practices are completely passive about their reputation. They wait for reviews to come in. They notice a bad one too late. They don't have a system for asking happy patients to share their experience and they have no visibility across the platforms where patients are actually reading about them.
ConvertLens changes this from a passive, reactive problem into an active, automated system.

Automated, monitored, and measured — reputation management that runs itself

Whether you’re just starting out or scaling up, ConvertLens is your
key to exponential practice growth.

Automated review requests — timed to perfection

The hardest part of reputation management isn't responding to reviews — it's getting patients to leave them in the first place. Most practices that ask for reviews manually get inconsistent results because it depends on which staff member remembered to ask.
pricing-icon-1
check-icon
ConvertLens sends a personalised review request automatically after every completed appointment — via SMS, email, or both, based on patient preference
check-icon
Timing is configurable: typically 2-4 hours post-appointment, when the experience is fresh and the patient is home and relaxed
check-icon
Message templates are fully customisable — your practice name, your tone, your brand voice
check-icon
Smart suppression: patients who've already left a review in the last 90 days are automatically excluded from requests
check-icon
Negative experience filter: patients can flag a concern privately before being directed to a public review platform — giving your team a chance to resolve the issue before it becomes a one-star post

Multi-platform review monitoring — one inbox for every platform

Your patients are leaving reviews on Google, Healthgrades, Zocdoc, Yelp, and Facebook. Without a monitoring tool, you're checking each platform manually — or more likely, not checking at all.
pricing-icon-2
check-icon
ConvertLens monitors your ratings and reviews across all major platforms in real time
check-icon
New reviews appear in a single unified inbox — no platform-switching, no missed notifications
check-icon
Automated alerts for reviews below a threshold rating (e.g. 3 stars or below) so your team can respond immediately
check-icon
Sentiment analysis flags recurring themes — if multiple patients mention wait times or a specific staff member, ConvertLens surfaces the pattern before it escalates
check-icon
Review volume and rating trend charts so you can see whether your reputation is improving month over month

Response management — respond faster, respond better

How you respond to reviews — especially negative ones — is as important as the review itself. Prospective patients read your responses. A thoughtful, professional response to a one-star review can actually convert a sceptical reader into a new patient.
pricing-icon-3
check-icon
AI-assisted response drafts: ConvertLens generates a HIPAA-compliant response draft for every new review, which your team can approve, edit, or send as-is
check-icon
Response templates by review type: positive reviews, neutral reviews, specific complaints, and anonymous feedback all have pre-built response frameworks
check-icon
Response time tracking: see how quickly your team is responding and set targets for response within 24 hours
check-icon
Escalation workflow: reviews flagged as sensitive or requiring management attention are routed to the right person automatically

 More reviews don't just build trust — they move you up in Google search results

Most dental practice owners think of reputation management as a patient experience issue. It's also a search engine optimisation issue — and one of the fastest-moving levers you have in local SEO.

Google's local ranking algorithm for dental practices weighs three main factors: relevance (does your profile match what the patient searched for), distance (how close is the practice to the searcher), and prominence — which is directly influenced by your reviews.

Review count

More reviews signal to Google that your practice is active, established, and trustworthy. Practices with 100+ reviews consistently outrank those with fewer than 20 for the same search terms.

Review recency

Google deprioritises practices whose last review was 6+ months ago. Regular, consistent review collection keeps your profile fresh in the algorithm.

Review rating

The overall star rating on your Google Business Profile directly affects your local pack position. Moving from 3.8 to 4.5 stars can shift you from position 7 to position 3 in the map pack for competitive dental searches.

Review responses

Google has confirmed that responding to reviews signals engagement and improves local ranking. Practices that respond to over 80% of reviews perform measurably better in local search.

Review keywords

When patients mention your treatments (Invisalign, implants, teeth whitening) in reviews, Google indexes those terms and associates them with your profile — improving your relevance for treatment-specific searches.

Managing reputation across 5, 10, or 50 dental locations — from one dashboard

For DSOs and multi-location dental groups, reputation management at scale is a different challenge. Each location has its own Google Business Profile, its own review history, its own team responding to patients. Monitoring them individually is impractical. Missing a three-star review on a high-volume location for two weeks is a real cost in new patients.

ConvertLens gives DSO operators a group-level reputation dashboard with location-level drill-down — so nothing falls through the cracks.

Group reputation overview

See aggregate rating, total review volume, and response rate across your entire group at a glance — with trend lines showing whether your group reputation is improving or declining

Location-by-location comparison

Benchmark every location's rating, review velocity, and response time against each other and against group targets — instantly identify locations that need attention

Centralised response management

Route review responses through a central team or assign response ownership to individual location managers — with approval workflows for sensitive reviews

Standardised review request templates

Every location sends the same quality of review request, in your brand voice — with location-specific personalisation where relevant

Group-level alerts

Automated notifications when any location's rating drops below a threshold or response time exceeds your SLA

Every platform where patients review your practice — monitored in one place

Patients don't limit their reviews to Google. ConvertLens monitors and manages your reputation across every major platform where dental patients are active:

Google Business Profile

The highest-impact platform for local search ranking and new patient decision-making. Review velocity, rating, and response rate directly affect map pack position.

Healthgrades

The leading healthcare-specific review platform. Patients specifically seeking a healthcare provider — not just a local business — rely heavily on Healthgrades ratings.

Zocdoc

Increasingly important for practices accepting online booking. Zocdoc reviews are displayed prominently during the booking process — a low rating at this point in the funnel costs bookings directly.

Yelp

Still significant in urban markets and for cosmetic dentistry searches. Yelp reviews rank prominently in Google search results for practice name searches.

Facebook

Patient communities, local group recommendations, and Facebook page reviews all influence prospective patients — particularly for family dentistry and paediatric practices.

RateMDs and Vitals

Specialist healthcare directories monitored for completeness and accuracy of listing information as well as review content.

What changes when reputation management is automated

Without ConvertLens

Review requests sent inconsistently — when staff remember
Bad reviews noticed days or weeks after posting
Checking Google, Healthgrades, Yelp manually and separately
Responses written from scratch, inconsistent tone
No visibility on rating trends across locations
Patients with complaints go straight to Google
Review count stagnant — Google ranking suffers

With ConvertLens reputation management

Automated review request sent after every completed appointment
Real-time alert fires within minutes of a new review below threshold
Single inbox — every platform, every review, one place
AI-drafted HIPAA-compliant response ready to approve in one click
Group reputation dashboard with per-location trend lines
Private feedback channel captures concerns before they go public
Consistent review velocity improves local pack position over time

Seamless Integration with All Major PMS & CRM Tools

ConvertLens syncs effortlessly with all leading PMS, CRM, and
analytics platforms for a unified data view.

AI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens

Crafted for Unmatched Practice Growth

Discover why practices of all sizes trust ConvertLens to streamline their operations and elevate their growth.

AI-Driven Marketing ROI | ConvertLensAI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLensAI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLensAI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLensAI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLensAI-Driven Marketing ROI | ConvertLens
AI-Driven Marketing ROI | ConvertLens
Boosting My Practice with Remedo

Remedo has truly transformed my online presence and practice. With their invaluable support, I've witnessed significant improvements in my website visibility and search rankings. Their expertise has helped me attract and connect with more patients, leading to remarkable growth in my practice

South Shore Dental Care

Holbrook, MA

AI-Driven Marketing ROI | ConvertLens
quotes-icon
Expert Support Driving Patient Growth

The growth manager support is really helpful. Having an expert at hand who can breakdown the jargon into a step-by-step plan helped my practice reach more patients. I've seen a noticeable increase in patient footfall

Precious Smiles

Camp Hill, Pennsylvania

AI-Driven Marketing ROI | ConvertLens
quotes-icon
Excellent Support & Personalized Service

Working with Remedo for our Google My Business and website needs at Infinite Smiles Paediatric Dentistry has been a great experience. The team's approachability, especially Shalu’s dedication during our weekly meetings, has been invaluable. They truly listen, understand our needs, and provide personalized support. Their commitment sets them apart—keep up the great work!

Infinite Smiles Paediatric Dentistry

Solon, Ohio

AI-Driven Marketing ROI | ConvertLens
quotes-icon
Highly Professional & Dedicated Team

Remedo is the most professional group I have worked with. Their attention to detail, responsiveness, and commitment to excellence are truly commendable. The team takes the time to understand our needs and provides tailored solutions with great efficiency. Their personalized support and expertise make them stand out. Highly recommend their services!

SoFlo Dentistry

Miami, FL

AI-Driven Marketing ROI | ConvertLens
quotes-icon
Unlock Growth with Remedo's All-in-One Solution

All aspects of my online presence, from website design to Google Business are now managed by Remedo. I've seen a clear increase in patient leads. I highly recommend Remedo to any healthcare provider looking to grow their practice

West Point Medical Center

Fontana, California

AI-Driven Marketing ROI | ConvertLens

 Frequently asked questions about dental reputation management

How do I get more Google reviews for my dental practice?

The most effective method is automated post-appointment review requests sent via SMS within 2-4 hours of a completed visit. Patients are most likely to leave a review when the experience is fresh and the request is frictionless. ConvertLens automates this process entirely — connecting to your PMS to trigger requests after every appointment, with no manual action required from your team. Practices using this approach typically collect 3x more reviews per month within 90 days.

Can I respond to Google reviews through ConvertLens?

Yes. ConvertLens provides a unified review inbox where you can read, draft, and publish responses to reviews across Google, Healthgrades, Zocdoc, Yelp, and Facebook without leaving the platform. AI-assisted response drafts are generated for every new review, following HIPAA-compliant templates. Your team approves or edits before publishing — or you can set auto-publish for positive reviews.

Is it HIPAA-compliant to respond to patient reviews publicly?

Yes, with important caveats. You can acknowledge a review and express your commitment to patient experience — but you must never confirm the reviewer is a patient, reference specific treatment details, or include any protected health information in a public response. ConvertLens's AI response drafts are built with these HIPAA constraints hard-coded, so every suggested response stays on the right side of compliance.

Can ConvertLens remove bad reviews?

No tool can guarantee removal of legitimate negative reviews from Google or other platforms. What ConvertLens does is: (1) intercept unhappy patients before they post publicly through a private feedback channel, (2) alert your team immediately when a low-rating review appears so you can respond quickly, and (3) help you build sufficient review volume so that an occasional negative review has minimal impact on your overall rating. If a review violates platform policies, ConvertLens can help you flag it for removal through the platform's official process.

Does ConvertLens work for multi-location dental groups?

Yes — ConvertLens was designed with multi-location dental operators in mind. Each location has its own Google Business Profile and review profile, and ConvertLens monitors all of them from a single group-level dashboard. You can see aggregate ratings across your entire group, compare locations side by side, assign response ownership to individual location managers, and set group-wide KPI targets for review volume and response time.

How does reputation management connect to new patient acquisition?

Directly. Your Google rating and review count affect your position in the local map pack — the section of search results that appears above organic listings for 'dentist near me' and treatment-specific searches. Improving from 3.8 to 4.5 stars, combined with consistent review velocity, can shift your map pack position by 2-4 places in a competitive market. That translates to significantly more clicks, calls, and new patient enquiries. ConvertLens connects your reputation metrics to your new patient acquisition data in the same dashboard — so you can see exactly how your rating improvement is driving growth.

How quickly can I expect results after setting up ConvertLens reputation management?

Review collection results are typically visible within the first 30 days — most practices see a significant increase in monthly review volume within the first month. Google ranking improvements driven by review velocity and rating increases typically become measurable at 3-6 months, as Google's algorithm reflects the new signals. DSO clients with multiple locations often see faster group-level improvements because the volume effect is compounded across all sites.

Ready to Get Started?

Sign Up Now & Someone from Our Team Will be in Touch Shortly!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.